The man who says he's too old to learn new tricks probably always was.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

Necessity truns lion into fox.

He understands badly who listens badly.

Don't consideryour reputation and you may do anything you like.

Soremarkably perverse is the nature of man that he despises those that court himand admires whoever will not bend before him.

There isnothing more likely to start disagreement among people or countries than anagreement.

A man without a smiling face must not open a shop.

The true test of intelligence is not how much people know how to do, but how they behave when they don't know what to do.

Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Thereare two dilemmas that rattle the human skull: How do you hang on to someone whowon't stay? And how do you get rid of someone who won't go?