Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

When aman says that he approves something in principle, it means he hasn't theslightest intention of putting it in practice.

I like to listen. I have learned a great deal from listening carefully. Most peoplenever listen.

Youcan't stay in your corner of the Forest waiting for others to come toyou. You have to go to them sometimes.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

It'snot hard to make decisions when you know what your values are.

Skillin the art of communication is crucial to a leader's success. He canaccomplish nothing unless he can communicate effectively.

Thedifficult part in an argument is not to defend one's opinion, but rather toknow it.

An artist is a cut above the critic, for the artist is writing something which will move the critic. The critic is writing something which will move everybody but the artist

Nobody everforgets where he buried the hatchet.

A goodpreparation takes longer than the delivery.

Onehour of thoughtful solitude may nerve the heart for days of conflict girdingup its armor to meet the most insidious foe.