Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Ialways cheer up immensely if an attack is particularly wounding because I think,well, if they attack one personally, it means they have not a singlepolitical argument left.

Silenceis argument carried out by other means.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Health and Cheerfulness mutually begets each other.

Nevermistake silence for agreement.

Adversity introduces a man to himself.

Inbusiness, you don't get what you deserve, you get what you negotiate.

Goodcommunication is as stimulating as black coffee, and just as hard to sleepafter.

They know enough who know how to learn.

In all superstitions wise men follow fools.

The real great man is the man who makes every man feel great.