Agrievance is most poignant when almost redressed.

Thisduality has been reflected in classical as well as modern literature asreason versus passion, or mind versus intuition. The split between the ‘conscious’mind and the ‘unconscious.’ There are moments in each of ourlives when our verbal-intellect sugges

Thereare two sides to every question.

Aproblem is a chance for you to do your best.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Success is often the result of taking a mis-step in the right direction.

Night is the blotting paper of many sorrows.

Trust exists; only lies are invented.

The ear tends to be lazy, craves the familiar and is shocked by the unexpected; the eye, on the other hand, tends to be impatient, craves the novel and is bored by repetition.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends upon the unreasonable man.

The past is always dogging our heals, striving ceaselessly to banish the present.