Flatteryis the infantry of negotiation.

Without trust, words become the hollow sound of a woodengong. With trust, words become life itself.

Ourlives are not dependent on whether or not we have conflict. It is what we dowith conflict that makes the difference.

A happy family is but an earlier heaven.

If you can find a path with no obstacles, it probably doesn't leads anywhere.

Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

All the power that we exercise over others depends on thepower we exercise over ourselves.

The Universe is not only queerer that we imagine, it is queered than we can imagine.

Speak when you are angry and you will make the best speech you will ever regret.

The sun, though it passes through dirty places, yet remains as pure as before.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.