If twopeople on the same job agree all the time, then one is useless. If theydisagree all the time, then both are useless.

Only freemen can negotiate. Prisoners cannot enter into contracts. Your freedom andmine cannot be separated.

Truth is strengthened by observation and delay; falsehood by haste and uncertainity.

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come greatharmony.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Love is an act of faith and whoever is of little faith is also of little love.

Politeness is to human nature what warmth is to wax.

Living is the art of getting used to what we did'nt expect.

Don'tbe afraid of opposition. Remember, a kite rises against, not with, the wind.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

I have oftenregretted my speech, never my silence.