Bekind, for everyone you meet is fighting a hard battle.

Kind wordscan be short and easy to speak, but their echoes are truly endless.

Whenanger comes, wisdom goes.

Assumptionof cooperative goals leads to viewing the conflict as a common problem to besolved for mutual benefit.

Silence, along with modesty, is a great aid to conversation.

Saying nothing... sometimes says the most.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Youcan't shake hands with a clenched fist.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

A round egg can be made square according to how you cut it; words would be harsh according to how you speak them.

The king goes as far as he may, not as far as he could.

It is long and hard and painful to create life; it is short and easy to steal the life others have made.