They may forget what you said, but they will never forget how you made them feel.

Laughter is shortest distance between two people.

I give myself,sometimes, admirable advice, but I am incapable of taking it.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Use softwords and hard arguments.

Half of the harm that is done in this world is due to people who want to feel important

If Ishould ever be captured, I want no negotiation—and if I should request anegotiation from captivity they should consider that a sign of duress.

Neversay more than is necessary.

I know youbelieve you understand what you think I said, but I'm not sure you realizethat what you heard isn't what I meant.

A large ocean liner was headed across the Atlantic fromPortsmouth to New York. As it neared its destination at night, a lookout onthe wing of the bridge reported, ‘Light, bearing on the starboardbow.’‘Is it steady or moving astern?’ the captain called out

Any man can make mistakes but only an idiot persists in his error.

Quarrelsend, but words once spoken never die.