Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Sometimesone pays most for the things one gets for nothing.

Growth for the sake of growth is the ideology of cancer cell.

You can't unscramble an egg.

Let us nevernegotiate out of fear. But let us never fear to negotiate.

Win/winis an attitude, not an outcome.

Conflictlies at the core of innovation.

It's good to shut up sometimes.

To understand everything is to forgive everything.

Power comes from sincere service

Distancedoesn't matter. It is only the first step that is difficult.