To rule is not so much a question of the heavy hand as the firm seat.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

He understands badly who listens badly.

It's not only later than you think- it's sooner than you suspect.

The pessimistsees difficulty in every opportunity. The optimist sees opportunity in everydifficulty.

Many a gem of wisdom have gone unsaid, because someone lacked ability to express it.

Only few men think, but all have opinions.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

It's good to shut up sometimes.

It's the job that's never started as takes longest to finish.

It's notthe will to win, but the will to prepare to win that makes the difference.

Whenevertwo people meet there are really six people present. There is each man as he seeshimself, each man as the other sees him, and each man as he really is.