The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

Speakwhen you are angry and you will make the best speech you will ever regret.

Humor is the affectionate communication of insight.

Thereare two sides to every question.

To ask advice is in nine cases out of ten tout for flattery.

Hatred does not not cease by hatred; but only by rule; this is the eternal rule.

The art of writing is the art of restraint.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Even a fish wouldn't get into trouble if it kept its mouth shut.

I'm nota combative person. My long experience has taught me to resolve conflict byraising the issues before I or others burn their boats.

Thedirect use of force is such a poor solution to any problem,it is generally employed only by small children and large nations.

A lifemaking mistakes is not only more honorable, butmore useful than a life spent doing nothing at all.