The roots of education are bitter, but the fruit is sweet.

Nevermiss a good chance to shut up.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

Theterm up has no meaning apart from the word down. The term fasthas no meaning apart from the term slow. In addition, such termshave no meaning even when used together, except when confined to a veryparticular situation... most of our language about the

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Trust no one unless you have eaten much salt with him.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

So longas a man is angry he cannot be in the right.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

A manneed never revenge himself; the body of his enemy will be brought to his owndoor.

There is much more learning than knowing in the world.

Parents these days scarcely bring up children; they finance them.