Whenyou lose, don't lose the lesson.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

A book, tight shut, is but a block of paper.

Aperson whose heart is not content is like a snake which tries to swallow anelephant.

Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.

Oursubconscious minds have no sense of humor, play no jokes, and cannot tell thedifference between reality and an imagined thought or image. What wecontinually think about eventually will manifest in our lives.

Every man is entitled to be valued by his best moment

There isno squabbling so violent as that between people who accepted an ideayesterday and those who will accept the same idea tomorrow.

Every child is an artist. The problem is how to remain an artist once he grows up.

Man must not check reason by tradition, but must check tradition by reason.

Before youbuild a better mousetrap, make sure you have some mice out there.

I'm nota combative person. My long experience has taught me to resolve conflict byraising the issues before I or others burn their boats.