Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Fromlittle acorns mighty oaks do grow.

Thepast is malleable and flexible, changing as our recollection interprets andre-explains what has happened.

Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.

No one can make you feel inferior without your consent.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Listening,not imitation, may be the sincerest form of flattery.

It's whenyou're safe at home that you wish you were having an adventure. When you'rehaving an adventure you wish you were safe at home.

A goodlistener is not someone with nothing to say. A good listener is a good talkerwith a sore throat.

He who asks questions cannot avoid the answers.

If youcould kick the person in the pants responsible for most of your trouble, youwouldn't sit for a month.