Half of the harm that is done in this world is due to people who want to feel important

Be still when you have nothing to say; when genuine passion moves you, say whatyou've got to say, and say it hot.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

I know youbelieve you understand what you think I said, but I'm not sure you realizethat what you heard isn't what I meant.

The greatest intelligence is precisely the one that suffers most from its own limitations.

Power takes as ingratitude the writhing of its victims.

Two man looks out through the same bars: the one sees the mud, the one the stars.

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

Useful manual labour, intelligently performed is the means per excellence for developing the intellect.

The sole advantage of power is that you can do more good.