Thesingle most powerful tool for winning a negotiation is the ability to get upand walk away from the table without a deal.

Power doesn't corrupt people, people corrupt power.

Conflictlies at the core of innovation.

A goodpreparation takes longer than the delivery.

Theterm up has no meaning apart from the word down. The term fasthas no meaning apart from the term slow. In addition, such termshave no meaning even when used together, except when confined to a veryparticular situation... most of our language about the

A moment's insight is sometimes worth a life's experience

As longas you keep a person down, some part of you has to be down there to hold him down,so it means you cannot soar as you otherwise might.

Do notfind fault, find a remedy.

Thesearch for someone to blame is always successful.

It is easier to be brave from a safe distance.

Dig a well before you are thirsty.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.