Difficultiesare meant to rouse, not discourage. The human spirit is to grow strong byconflict.

The singlemost powerful tool for winning a negotiation is the ability to get up andwalk away from the table without a deal.

We areall faced with a series of great opportunities brilliantly disguised asimpossible situations.

A perfect method for adding drama to life is to wait untilthe deadline looms large.

Whenangry, count to ten before you speak; if very angry a hundred.

Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.

When weblame, we give away our power.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Men of genius are admired, men of wealth are envied, menof power are feared; but only men of character are trusted.

Optimists and pessimists have one fault in common: they are afraid of the truth.

When aman says that he approves something in principle, it means he hasn't theslightest intention of putting it in practice.