Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Arbitrary power is like most other things which are veryhard, very liable to be broken.

Adversityis the foundation of virtue.

Facts do not cease to exist because they are ignored.

A rumor goes in one ear and out many mouths.

The problem with communication is the illusion that is has occurred.

Theterm up has no meaning apart from the word down. The term fasthas no meaning apart from the term slow. In addition, such termshave no meaning even when used together, except when confined to a veryparticular situation... most of our language about the

Duringthe Depression, or back when we were fighting Hitler, people didn't have timeto sue a company if the coffee was too hot. There were urgent, pressingproblems. If you think you have it tough, read history books.

If a man speaks or acts with pure thought, happiness follows him like a shadow that never leaves him

We ownalmost all our knowledge not to those who have agreed but to those who havediffered.

The Shortest distance between two jokes makess a perfect speech.

Manners are the hypocrisy of a nation.