A matter that becomes clear ceases to concern us.

It is less dangerous to treat most men badly than to treat them too well.

Cooperativeconflict builds people up, strengthens their relationships, and gets thingsdone.

It's notthe will to win, but the will to prepare to win that makes the difference.

A cup is useful only when it is empty; and a mind that is filled with beliefs, with dogmas, with assertions, with quotations, is really an uncreative mind.

Skill inthe art of communication is crucial to a leader's success. He can accomplishnothing unless he can communicate effectively.

Theproblem with communication is the illusion that is has occurred.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Comedy is an escape, not from the truth but from despair; a narrow escape into faith.

Let not thy will roar, when thy power can but whisper.

Ifthere is any great secret of success in life, it lies in the ability to putyourself in the other person’s place and to see things from his point of view as well as your own.

Let usnever negotiate out of fear. But let us never fear to negotiate.