If your mouth turns into a knife, it will cut off yourlips.

Almost all four faults are more pardonable than the methods we think up to hide them

In lifeprepare for the hard and all you will encounter will be the required or easy.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Conflict is neither good nor bad. Properly managed, it is absolutely vital.

We areall inclined to judge ourselves by our ideals; others, by their acts.

Arbitrary power is like most other things which are veryhard, very liable to be broken.

Conflictinvolves incompatible behaviors rather than competitive goals.

We mustbe part of the general staff at the inception, rather than the ambulancedrivers at the bitter end.

Whoeverhas the mind to fight has broken his connection with the universe. If you tryto dominate people you are already defeated. We study how to resolveconflict, not how to start it.

Conflictis the gadfly of thought. It stirs us to observation and memory. Itinstigates to invention. It shocks us out of sheeplikepassivity, and sets us at noting and contriving.

Thetrouble with talking too fast is you may say something you haven't thought ofyet.