Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

Constant repetition carries conviction.

Oppositesattract and then can't stand each other.

Kindness is a language which the deaf can hear and a blind can read.

Toevery answer you can find a new question.

When angry, count to ten before you speak; if very angry ahundred.

The possession of power over others in inherently destructiveboth to the possessor of the power and to those over whom it is exercised.

Small deeds done are better than great deeds planned

Saying nothing... sometimes says the most.

Assumptionof cooperative goals leads to viewing the conflict as a common problem to besolved for mutual benefit.

Life has become a struggle between keeping your weight down and you spirits up.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea