Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

A man's ruin lies in his tongue.

It iswith our brothers and sisters that we learn to love, share, negotiate, startand end fights, hurt others, and save face. The basis of healthy (orunhealthy) connections in adulthood is cast during childhood.

The major cause of traffic accidents is that men put into their cars as much ego as petrol.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Thereis no advancement to him who stands trembling because he cannot see the endfrom the beginning.

Icannot divine how it happens that the man who knows the least is the mostargumentative.

Thepast is malleable and flexible, changing as our recollection interprets andre-explains what has happened.

It is only when men begin to worship that they begin to grow.

It seemed rather incongruous that in a society of super sophisticatedcommunication, we often suffer from a shortage of listeners.

You cannot truly listen to anyone and do anything else at the same time.

Listeningwell is as powerful a means of communication and influence as to talk well.