Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

There is much more learning than knowing in the world.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

The oldbelieve everything, the middle-aged suspect everything, the young knoweverything.

One should never rub bottoms with a porcupine.

Theultimate test of a relationship is to disagree but hold hands.

Theterm up has no meaning apart from the word down. The term fasthas no meaning apart from the term slow. In addition, such termshave no meaning even when used together, except when confined to a veryparticular situation... most of our language about the

Thedifficult part in an argument is not to defend one's opinion, but rather toknow it.

Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.

Ignorance is a form of environmental pollution.

Unselfishness is more paying,only people have not the patience to practice it.

Whilewe consider when to begin, it becomes too late.