If youare planning on doing business with someone again, don't be too tough in thenegotiations. If you're going to skin a cat, don't keep it as a house cat.
Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.
What isthe shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don't forget that feedback isone of the essential elements of good communication.
