Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Tact is the ability to make a person see the lightning without letting him feel the bolt.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

Onemust talk little and listen much.

Write injuries in dust, benefits in marble.

Between grief and nothing I will take Grief.

In history, characters and events occur twice, first as tragedy then as farce.

Conscientious men are, almost everywhere, less encouraged than less to lerated.

Insteadof suppressing conflicts, specific channels could be created to make thisconflict explicit, and specific methods could be set up by which the conflictis resolved.

Kind wordscan be short and easy to speak, but their echoes are truly endless.

A slyrabbit will have three openings to its den.

Thereis nothing more likely to start disagreement among people or countries thanan agreement.