The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

A man without patience is a lamp without oil.

Ittakes nine months to have a baby, no matter how many people you put on thejob.

Anyone whoconducts an argument by appealing to authority is not using his intelligence,just his memory.

To rule is not so much a question of the heavy hand as the firm seat.

The first duty of love is to listen.

Listeningwell is as powerful a means of communication and influence as to talk well.

Negotiatingin the classic diplomatic sense assumes parties are more anxious to agreethan to disagree.

Though patience be a tired mare, yet she will plod.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

Thesingle most powerful tool for winning a negotiation is the ability to get upand walk away from the table without a deal.

If speaking is silver, then listening is gold.