When indoubt, ask. When not in doubt, ask. If you are not in doubt, you may bekidding yourself.

The darkest hour has only 60 minutes

Conflictisn't negative, it just is.

The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

Manners make the fortune of the ambitious youth.

Skillin the art of communication is crucial to a leader's success. He canaccomplish nothing unless he can communicate effectively.

Wisdom is what you get for a lifetime of listening when you'd have preferred totalk.

The louder the talked of his honour, the faster we counted our spoons.

When weblame, we give away our power.

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

Knowingthat everything's futile but still fighting, still raging against the dying ofthe light that's what motivates me all the time ... If you hold that sense offutility in your head for too long, it can begin to eat into you. You canstill be aware of it

Peoplewho can't admit they are part of the problem, will never be part of itssolution.