Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

It's whenyou're safe at home that you wish you were having an adventure. When you'rehaving an adventure you wish you were safe at home.

you cannot establish sound security on borrowed money

Constant repetition carries conviction.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

You'rein a much better position to talk with people when they approach you thanwhen you approach them.

The Pursuit of perfection is the persuit of sweetness and light.

Oppositesattract and then can't stand each other.

To have a respect for ourselves guides our morals; to have a deference for others governs our manners.

A newspaper is not just for reporting the news as it is, but to make people angry enough to do something about it

Whenyou lose, don't lose the lesson.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.