Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

It isgreed to do all the talking but not to want to listen at all.

The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

Aclosed mind is like a closed book; just a block of wood.

Manmust evolve for all human conflict a method which rejects revenge,aggression, and retaliation.

I haveoften regretted my speech, never my silence.

EDUCATION BEGINS WITH LIFE.

He who hurriescannot walk with dignity.

It isthe acid test of nonviolence that in a nonviolent conflict there is no rancorleft behind, and in the end the enemies are converted into friends.

All creeds and opinions are nothing but the result of chance and temperament.

Adversity introduces a man to himself.

Have adialogue between the two opposing parts and you will find that they alwaysstart out fighting each other until we come to an appreciation of difference... a oneness and integration of the two opposingforces. Then the civil war is finished, and your e