The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Whendealing with people, remember you are not dealing with creatures of logic,but creatures of emotion.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Am Inot destroying my enemies when I make friends of them?

When weblame, we give away our power.

Watching small men at work reconciles to the great.

A teleision set is like a toaster. You press a button and the same thing pops up almost every time.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Speechis human, silence is divine, yet also brutish and dead; therefore we mustlearn both arts.

Duringa negotiation, it would be wise not to take anything personally. If you leavepersonalities out of it, you will be able to see opportunities moreobjectively.

A pessimist sees only the dark side of the clouds, and mopes; a philosopher sees both sides, and shrugs; an optimist doesn't care. Momentum is wht it wants to gather.

Thegreatest lesson in life is to know that even fools are right sometimes.