Silenceis the ultimate weapon of power.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Whenangry, count to ten before you speak; if very angry a hundred.

Almost all four faults are more pardonable than the methods we think up to hide them

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Aclosed mind is like a closed book; just a block of wood.

Whenyou're at the edge of a cliff, sometimes progress is a step backwards.

Patriotism is not a short and frenzied outbrust of emotion but the tranquil and steady dedication of a lifetime.

Speak whenyou are angry and you will make the best speech you will ever regret.

To understand everything is to forgive everything.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Informationis a negotiator's greatest weapon.