Conflictis inevitable, but combat is optional.

Listeningwell is as powerful a means of communication and influence as to talk well.

A man's ruin lies in his tongue.

In thebusiness world, everyone is always working at legitimate cross purposes,governed by self interest.

The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

Reasonguides but a small part of man, and the rest obeys feeling, true or false,and passion, good or bad.

Donot wrong or hate your neighbor for it is not he that you wrong but yourself.

Far better to think historically, to remember the lessonsof the past. Thus, far better to conceive of power as consisting in part ofthe knowledge of when not to use all the power you have. Far better to be onewho knows that if you reserve the power not to

Trust exists; only lies are invented.

Tofight fear, act. To increase fear wait, put off, postpone.

He that can't endure the bad, will not live to see thegood.

God made time, but man made haste.