Men are cruel, but man is kind.

They mayforget what you said, but they will never forget how you made them feel.

Girls .. . were allowed to play in the house . . . and boys were sent outdoors. . .Boys ran around in the yard with toy guns going kksshh-kksshh,fighting wars for made-up reasons and arguing about whowas dead, while girls stayed inside and played with dol

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Assumptionof cooperative goals leads to viewing the conflict as a common problem to besolved for mutual benefit.

You'vegot to know when to hold 'em, know when to fold 'em know, when to walk away, know when to run.

No one lies as much as the indignant do.

Peaceis not the absence of conflict but the presence of creative alternatives forresponding to conflict alternatives to passive or aggressive responses,alternatives to violence.

Gossip is the art of saying nothing, in a manner that leaves nothing unsaid

Don't wrestlea pig in a mud hole. You both get all dirty, and the pig enjoys it.

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come great harmony.