Words are, of course, the most powerful drug used by mankind.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Makesure you never, never argue at night. You just lose a good night's sleep, andyou can't settle anything until morning anyway.

Conflictcan be seen as a gift of energy, in which neither sideloses and a new dance is created.

The strongest is never strong enough to be always, the master, unless he transforms strength into right, and obedience into duty.

In thefield of observation, chance favors only theprepared minds.

The creation of a thousand forests is in one acorn.

Childhood shows the man, as morning shows the day

Kind words do not cost much. Yet they accomplish much.

Don'tstand by the water and long for fish; go home and weave a net.

Whoeverhas the mind to fight has broken his connection with the universe. If you tryto dominate people you are already defeated. We study how to resolveconflict, not how to start it.

The majority of mankind always has been and always will be composed of imbeciles.