Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

The compromisewill always be more expensive than either of the suggestions it iscompromising.

Allthings are ready, if our minds be so.

Watching small men at work reconciles to the great.

Thedays are too short even for love; how can there be enough time for quarreling?

Conflictis inevitable, but combat is optional.

It is not the whip that makes man, but the lure of things that are worthy to be loved.

In lifeprepare for the hard and all you will encounter will be the required or easy.

I liketo listen. I have learned a great deal from listening carefully. Most peoplenever listen.

The most imaginative people are the most credulous, for to them everything is possible.

People whoare too concerned with how well they are doing will be less successful andfeel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation, or between extrinsicand intrinsic motivation...