Let us nevernegotiate out of fear. But let us never fear to negotiate.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Old fools are more foolish than you ones.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

To effectivelycommunicate, we must realize that we are all different in the way we perceivethe world and use this understanding as a guide to our communication withothers.

Before youbuild a better mousetrap, make sure you have some mice out there.

Anyonewho conducts an argument by appealing to authority is not using his intelligence,just his memory.

You may give gifts without caring, but you can't care without giving

If wemanage conflict constructively, we harness its energy for creativity and development.

It'snot the plan that is important, it's the planning.

The greatest humiliation in life is to work hard on something from which you expect great appreciation, and then fail to get.

The ruler proclaims the good news himself; he sends the servants out to announce the bad news.