If you arepatient in a moment of anger, you will escape a hundred days of sorrow.

Don't be took quick to belive anything you read.

The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

You can't change people, but you can channel them your way.

Takeadvantage of the ambiguity in the world. Look at something and think aboutwhat else it might be.

In aconflict, being willing to change allows you to move from a point of view toa viewing point a higher, moreexpansive place, from which you can see both sides.

A man has no ears for that to which experience has given no access.

Letevery eye negotiate for itself, and trust no agent.

Humour is emotional chaos remembered in tranquility.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Any general statement is like a cheque drawn on a bank. Its value depends on what is there to meet it.

Conflictis inevitable, but combat is optional.