Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

The more estimable the offender, the greater the torment.

No matterhow thin you make a pancake, it always has two sides.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

If you salute your duty,you need not salute anybody. But if u pollute ur duty, u hav 2 salute every body...." -ABDUL KALAM..

Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

Experience keeps a dear school, but tools will learn in no other.

Never play cat and mouse games if you are a mouse.

Use softwords and hard arguments.

Laughter is the sun that drives winter from the human face.

There'sno need to fear the wind if your haystacks are tied down.

Outside noisy, inside empty.