Use softwords and hard arguments.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Within-groupconflict is always personal and emotional even if it begins with impersonalissues.

Agrievance is most poignant when almost redressed.

Girls .. . were allowed to play in the house . . . and boys were sent outdoors. . .Boys ran around in the yard with toy guns going kksshh-kksshh,fighting wars for made-up reasons and arguing about whowas dead, while girls stayed inside and played with dol

The most imaginative people are the most credulous, for to them everything is possible.

Compromise,n. Such an adjustment of conflicting interests as gives each adversary thesatisfaction of thinking he has got what he ought not to have, and isdeprived of nothing except what was justly his due.

First-rate men employ first-rate men; second-rate men employ third-rate men.

Remembernot only to say the right thing in the right place, but far more difficultstill, to leave unsaid the wrong thing at the tempting moment.

I like to listen. I have learned a great deal from listening carefully. Most peoplenever listen.

Only few men think, but all have opinions.

Ittakes time to save time.